IT Computer Support Melbourne

Are you running Business in Melbourne area and frustrate with your current IT service provider, Give us a call at 1800 630 247 and one of the Best IT computer support Melbourne will be in your service with our 10 Points Guarantees.

Server Sentry is a positively cultured, reputable, and dynamic team of experts that deliver exceptional IT management and proudly commit to all guarantees, promises, and quality service agreements.


Server Sentry is Microsoft Small Business Specialist Certified – Recognized for skilfully delivering modern, reliable, and proven IT solutions.

• Is also Microsoft Silver Partner – (This status is reserved only for companies that demonstrate ‘excellence’ in implementing Microsoft technologies).
• Employs an entire team of trained and qualified IT experts to service and monitor your network so closely, you could almost call them partners in your business.
• Offer ‘round-the-clock’ technical support. This is true IT support help when you need it most, regardless of time of day or night.

Don't be late! Visit Server Sentry / Call us, Book a appointment and believe us,  we'll not let you down!!!

Read More

Taking a Broad Perspective of BCP

Many technology organizations occasionally speak of the importance of a BCP (Business Continuity Plan) in the context of IT only.

That normally involves talking about having standby equipment, off-site copies of all of your data and perhaps an entirely ready-to-go standby site in order to allow your business to carry on should there be a major disaster.
Of course, these are all extremely important areas to consider and at Server Sentry, our data recovery solutions and other related services will help you to cover off many of those topics.

It’s important though to say a few words about the need to think about the BCP in the context of things other than technology too.

For example, you may need to take into account:

1.    The loss of key expertise, if certain personnel had been injured or killed in said disaster.

2.    The loss of much of or your entire legacy paperwork.

3.    The destruction of your stock.

4.    Managing the reaction of your stakeholders and their financial holdings in your company.

5.    Potential shock and trauma to your personnel. 

These are just a very few of the many non-IT issues that you may need to cope with in the event that you were unfortunate enough to experience a disaster that massively affected your organization.

That’s why an integrated BCP is critically important and even more so is a determination to validate it.  Some organizations see the production of such a plan as being a largely administrative exercise and one that might be necessary to keep external auditors happy. As a result, these plans sometimes lack practical substance and to put it bluntly, they may not work in the hopefully unlikely event somebody needed to try and implement it.
So, take the construction of your BCP seriously and we will be only too happy to advise you further on how to go about it. 

Read More

Using the Cloud or ‘Going Local’ – the Pros and Cons

There is nothing new about the debate relating to how much of your IT application architecture and data should be stored on your local PCs versus a big central location ‘somewhere else’.

That debate had its origins in the early 1980s and continues today, although we tend to talk about ‘The Cloud’ as that big central location as opposed to ‘the mainframe computer’ in times past.

So, what are the pros and cons of putting your applications on a platform that is actually not physically on your premises?

Pros

1. You won’t have to worry about things such as backups, upgrading your systems to cope with growing volumes, disaster recovery and so on. Your provider should do all that for you.


2. You may see significant cost advantages arising as a result of the reduced amount of IT equipment you might need to maintain on your own premises.


3. Your business equipment insurance issues may be simplified.


4. You will benefit from expert technical support (e.g. IT consulting) from your cloud backup services provider rather than needing to try and develop some of those skills within your own company.

Cons

1. To some extent, you may be reliant upon a third party for the provision of an environment that allows you to continue your day to day business.

2. You may have some understandable concerns relating to data confidentiality and access control –including legislative constraints. That last point may be a particular issue if you are considering using an offshore provider.

3. In some situations there might be a risk of escalating costs in future, though that can be mitigated with appropriate contract provisions.

Deciding upon the shape and location of your IT infrastructure is something that isn’t easy and that is why we at Server Sentry recommend that you allow us to assist with your analysis and decision-making processes. It just might help you to ensure you make the right decision.

Read More

Why is my Hard Disk Whirring?

Over many years, this has without doubt been one of the commonest questions we’ve encountered at Server Sentry.

It usually arises because a customer is concerned that one of their PCs or perhaps a server appears to be constantly accessing its disk and making whirring noises - even when they aren’t actually doing anything on the system at the time.

As almost always with IT systems support, there is no one sure answer to the question.  It could have any number of causes including:

• Even though you are n’t doing anything on your system at the time, it could be automatic software that is running various routines which are making heavy use of disk access (technically called ‘disk I/O’ for Input/Output). That might include things such as software security scans, updates following the automatic download of new versions of software and so on.

• It could indicate that your disk is seriously fragmented.  That does n’t mean damaged, it simply means that individual databases and files have been split into different sections and placed on different parts of the disk.  That is perfectly normal and is the way disk space utilisation is optimised but when the splitting of logical units of data becomes very pronounced, the disk is needing to do a lot more work in order to access what you may think of as a single integrated file of data.  It is possible to run what are called disk de- fragmentation programs to help the problem.

• In some, hopefully rare, circumstances, it might indicate that you have a certain type of malware on your system.

• It’s possible that it is a symptom of potential disk controller problems.
There’s no need to get overly worried about what’s happening.
Simply call us and we will diagnose exactly what’s going on and if appropriate, assist you to take remedial action.

Read More

Why is 24/7 helpdesk support important?

It might be the case that you are relatively fortunate and are able to operate your business on a pretty much 9 to 5 basis.

However, for increasing numbers of 21st century businesses that simply isn’t the reality, as we at Server Sentry know only too well.

For a start, if you are dealing globally with customers, they may be operating in different time zones and might expect you to be around when they need to work rather than change their schedule to fit yours.

Then there are those businesses who may well be working a standard day but at the end of it, need to still have their IT systems running overnight in order to provide services to net visitors.

The inescapable conclusion in the modern world is that many businesses simply cannot afford to pull down the shutters at 5 and ‘go home’.

If you are one such business, bad luck doesn’t restrict itself to normal office hours either.  IT problems can arise at any hour of the day and if they do, you will want to be sure that you are able to get hold of support as fast as possible.

What you will want, at say 10.00 PM, is to know that you have 24/7 helpdesk support available to you.  What you most certainly won’t want is a recorded message telling you that your IT services and support provider has gone home for the night!

Then there is the related issue of weekends.

The standard two day weekend is not universal around the globe and if your customers are working Saturday or Sunday, your IT systems may need to be live likewise to support them.

Once again, if you hit snags in such circumstances you may need that 24/7 helpdesk support.

So, when you are selecting a provider of IT services, keep this in mind.  Remember also that helpdesk contact is typically only the first link in a chain that should lead you to qualified help as fast as possible.

Having immediate 24/7 helpdesk supportcontact out of hours is fine but not if the only response is to say nothing can be done for two days because all of the technical consultants have gone home for the weekend.

Look at this one carefully when choosing a provider.

Read More