Showing posts with label Data recover solutions. Show all posts
Showing posts with label Data recover solutions. Show all posts

Monday, 6 April 2015

Why do Application Programs ‘Fall Over’?

If you are using an application (sometimes still called a ‘program’) then from time to time it may apparently ‘go wrong’.

If the problem is sufficiently serious it may cease working altogether (called colloquially ‘falling over’) and need to be recovered by your operating system, such as windows etc.

Unfortunately, there are far too many reasons behind a program malfunction to list here. They could, quite literally, number thousands.

However, here are a few of the more commonly encountered ones we’ve seen and fixed at Server Sentry, sometimes as part of our data recovery solutions service.

• Errors in the program code itself. These are those old-fashioned traditional ‘bugs’ that may have been accidentally encoded into the program by the original programmer. Sometimes they can’t be fixed other than by reporting the program to the company that produced it.

• Incompatibility between the program and its host operating system. For example, some applications may function perfectly under Windows 7 but not Windows 8.

• An incompatibility between the program and other programs it interacts with. This is similar to the above point but may involve other application programs on your system rather than the operating system.

• Using the program outside of its design parameters. This usually arises when someone is trying to get the program to do something that the original designers didn’t think of and therefore didn’t build in support for. A variation on the theme is, for example, putting far more data into a program than it was intended to handle, so its capacity becomes an issue.

• Human error. This covers a surprisingly large number of apparent problems and arises when someone is trying to do something with the software incorrectly. Of course, arguably no program should ever fall over because somebody pushed the wrong button but it can happen!

Diagnosing and then fixing the problem is a specialist task and it’s one that we are proud to say we excel at.

Thursday, 19 February 2015

Top Tips for Disaster Recovery

In case you are wondering, DR stands for Disaster Recovery and having a plan in place to provide that could make all the difference between your business surviving or going under following a major incident.
http://www.serversentry.com.au/our-services/recover-care/

Things such as fire, floods and other sorts of disasters can easily destroy your Information Technology infrastructure and data in an instant – plus your premises of course. So, here are our top tips for how you could prevent such an event bringing your company down with it.

1. Believe it can happen to you and plan accordingly. Make sure you construct a disaster recovery plan and that it is credible rather than a token effort. If you are not sure how to go about that, contact us for further assistance on things such as data recovery solutions.

2. Share your plan with at least one other person who understands it in detail. Should a disaster happen when you are off sick or out of the country, somebody else will need to implement it quickly. If you are the only one who understands it, then your absence is likely to lead to further problems.

3. Test your plan. If there are glitches or errors in it, you won’t want to discover them for the first time when you are trying to put it into real life action.

4. Maintain it. Having a plan is useless if it is years out of date and doesn’t take into account your current IT and wider environment.

5. Review it regularly. You will not want to discover that you’ve forgotten most of its content when you are in the process of actually trying to implement it to save your business.

It’s worth remembering that some external auditor requirements may oblige you to have such a plan in place and to periodically test it. If you don’t, you may start seeing comments in your annual audit report and that’s something that most businesses normally prefer to avoid!