Getting the Best Out of IT through Business IT Support Services Melbourne

As our existing customers know, here at Server Sentry we are not great believers in IT jargon.

We like communicating with people in everyday business language rather than techno-speak but even so, it has to be acknowledged that IT is a highly complicated and specialist discipline.

As such, it can sometimes be difficult for business people with skills and experience in other areas, to understand just how to get the very best out of their existing investment in IT systems.

In fact, it’s not unusual for us to encounter situations where an existing investment in technology is being hugely under-utilised by the company concerned. That’s a great pity both in terms of supporting business development and also maximising your return on investment.

This is just one area where Business IT Support Services can play a key role.

It may surprise you to know that this is not just about trying to sell you new solutions and equipment but more often it is oriented towards helping you to better exploit what you already have. If you are going to be able to extend the life expectancy of the technology you already have then that might actually enable you to defer planned investment in yet more.

Specialists in Business IT Support Services are usually well trained in being able to talk about IT in business terms rather than the very specialized technical vocabulary of Information Technology. In fact, that’s essential if they are to serve their main purpose in life, which is to bridge the gap between a specific area of business activity and the IT supporting it.

So, if you would like to know more about how even your existing technology could help your business to grow and prosper, why not give us a call and let us talk to you further about business IT support?

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Are you Tired of Demarcation Disputes when Something goes Wrong?

It is a rather sad fact of life that some technical support organisations appear to be rather keener on allocating blame to others and dodging responsibility than getting to grips with fixing the problem.

At Server Sentry, we have no time for that sort of nonsense and believe in doing whatever it takes to diagnose a problem for our customers and get it fixed fast.

If you are finding though that you are using other organisations for elements of your IT systems support and are being dragged into demarcation disputes, you might wonder why it’s happening.

If you go back into the 1960s, 1970s and 1980s, most Data Processing and IT systems of the time were typically ‘boxed’ in the sense that their hardware and most of the software came from a single manufacturer.  Third-party software did exist but in a typical site such variations were relatively few in number.

That meant that for a Technical Support Analyst, understanding the relationship between software written by different companies was relatively straightforward. When a problem arose, it was normally fairly clear almost immediately whether it originated in programs provided by company Aor B.

In the 21st century the IT infrastructure environment is now vastly more complicated and in some respects, regrettably, also vastly more diverse.  The interacting software on your desktop may have its origin in literally dozens of different providers, many of whom squabble and bicker amongst themselves as to whose responsibility it is when a problem is discovered.

So, the technical challenges today in diagnosis and problem resolution are probably 2 orders of magnitude greater than they were 30 or 40 years ago.

Some technical support organisations frankly can’t cope and give up when diagnosing in this labyrinthine environment.  Some may be inclined to pass onto their customers the effects of that by saying “we don’t support xyz software”.

AtServer Sentry, we believe the buck stops ‘here’ and it is our job not yours to understand those complex relationships between different components of your software.  The moral of the tale is, let us do it for you!

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