Showing posts with label 24/7 helpdesk Support. Show all posts
Showing posts with label 24/7 helpdesk Support. Show all posts

Wednesday, 18 March 2015

Connecting Your PC to a Large Screen - How to do it?

One of the most commonly encountered questions for us at Server Sentry arises from customers who wish to connect a PC to a wide-screen TV of some sort or another.

  • Here is a quick overview but things may vary a little from case to case, so don’t hesitate to pick up the phone or contact our online help desk support. 

  • There are several different ways of connecting your PC to a TV screen and displaying the results of what you are doing on it.
  • At one time some of these were rather tricky but today it’s typically very simple - assuming that both your PC and TV are relatively modern.
  • If you look at your PC, you should be able to see a port labelled either ‘HDMI’ or sometimes ‘TV OUT’. Look at your television and you should see a port labelled again as ‘HDMI IN’ or possibly ‘PC IN’. You may see slight variations on the terminology depending upon the manufacturer.
  • You will then need to purchase what is called an HDMI cable. These will have a plug at each end that should fit nicely into your PC in one case and the appropriate slot at the back of your TV in the other. These cables are typically very low-cost but remember to make sure to buy one of suitable length in order to give you the maximum flexibility between where your PC and TV will sit.
  • All you will typically then need to do is to switch on your PC and TV. You may need to select the TV channel labelled as “HDMI” or “PC IN” with the TV’s controller. From that point onwards, everything on your PC screen should be displayed on the TV. 

It’s also possible to get wireless solutions to this though that involves a slightly different approach and once again, it’s probably a good idea to give us a call before you go forward.

Monday, 18 August 2014

Data Recovery Solutions Melbourne

If it doesn’t matter how modern your technology is, how much you have invested in it or how careful you are when using it, unfortunately problems are always a possibility.

One of the most serious consequential problems of a technology failure arises from the loss or corruption of your data.

Space here doesn’t permit a full discussion of the technical reasons as to why that can happen but it can.  There are also a number of different types of data problem, just a sample of which might include:

Data that has been derived or input and then subsequently lost.
Information that has somehow or another become corrupted and is therefore not retrievable, usable or trustworthy – or perhaps a variety of all these things.

The impact on your business of finding yourself in such a position is almost too terrible to contemplate.

You may end up needing to explain to customers why their information has been lost and that they must provide it again.  It may be difficult to engage in billing or debt collection because you simply don’t know what the real situation is.  Your customers may be looking at information on your systems and seeing that it is fundamentally inaccurate or out of date.

Of course, the longer a problem persists, the greater the cumulative effects of the damage to your data and your professional credibility are likely to be.

In a nutshell, this is why data recovery solutions are important.

Data recovery solutions in themselves can’t stop a problem happening.  What they can do though is to ensure that you are able to make the fastest possible recovery and to get your data back to a point in time before the problem occurred. This is sometimes referred to as doing a ‘data restore’.

Thinking about the frequency of data backups and how to restore to a given point in time is a science that we at Server Sentry are experts in.  This process isn’t one where a business should be taking chances or making wild guesses.

Remember that ultimately your data recovery solutions may be all that stands between your business and catastrophe.  That’s why it’s essential to take this subject seriously and highly advisable to contact us for further advice and guidance.

Monday, 28 July 2014

Why is 24/7 helpdesk support important?

It might be the case that you are relatively fortunate and are able to operate your business on a pretty much 9 to 5 basis.

However, for increasing numbers of 21st century businesses that simply isn’t the reality, as we at Server Sentry know only too well.

For a start, if you are dealing globally with customers, they may be operating in different time zones and might expect you to be around when they need to work rather than change their schedule to fit yours.

Then there are those businesses who may well be working a standard day but at the end of it, need to still have their IT systems running overnight in order to provide services to net visitors.

The inescapable conclusion in the modern world is that many businesses simply cannot afford to pull down the shutters at 5 and ‘go home’.

If you are one such business, bad luck doesn’t restrict itself to normal office hours either.  IT problems can arise at any hour of the day and if they do, you will want to be sure that you are able to get hold of support as fast as possible.

What you will want, at say 10.00 PM, is to know that you have 24/7 helpdesk support available to you.  What you most certainly won’t want is a recorded message telling you that your IT services and support provider has gone home for the night!

Then there is the related issue of weekends.

The standard two day weekend is not universal around the globe and if your customers are working Saturday or Sunday, your IT systems may need to be live likewise to support them.

Once again, if you hit snags in such circumstances you may need that 24/7 helpdesk support.

So, when you are selecting a provider of IT services, keep this in mind.  Remember also that helpdesk contact is typically only the first link in a chain that should lead you to qualified help as fast as possible.

Having immediate 24/7 helpdesk supportcontact out of hours is fine but not if the only response is to say nothing can be done for two days because all of the technical consultants have gone home for the weekend.

Look at this one carefully when choosing a provider.