It might be the case that you are relatively fortunate and are able to operate your business on a pretty much 9 to 5 basis.
However, for increasing numbers of 21st century businesses that simply isn’t the reality, as we at Server Sentry know only too well.
For a start, if you are dealing globally with customers, they may be operating in different time zones and might expect you to be around when they need to work rather than change their schedule to fit yours.
Then there are those businesses who may well be working a standard day but at the end of it, need to still have their IT systems running overnight in order to provide services to net visitors.
The inescapable conclusion in the modern world is that many businesses simply cannot afford to pull down the shutters at 5 and ‘go home’.
If you are one such business, bad luck doesn’t restrict itself to normal office hours either. IT problems can arise at any hour of the day and if they do, you will want to be sure that you are able to get hold of support as fast as possible.
What you will want, at say 10.00 PM, is to know that you have 24/7 helpdesk support available to you. What you most certainly won’t want is a recorded message telling you that your IT services and support provider has gone home for the night!
Then there is the related issue of weekends.
The standard two day weekend is not universal around the globe and if your customers are working Saturday or Sunday, your IT systems may need to be live likewise to support them.
Once again, if you hit snags in such circumstances you may need that 24/7 helpdesk support.
So, when you are selecting a provider of IT services, keep this in mind. Remember also that helpdesk contact is typically only the first link in a chain that should lead you to qualified help as fast as possible.
Having immediate 24/7 helpdesk supportcontact out of hours is fine but not if the only response is to say nothing can be done for two days because all of the technical consultants have gone home for the weekend.
Look at this one carefully when choosing a provider.
However, for increasing numbers of 21st century businesses that simply isn’t the reality, as we at Server Sentry know only too well.
For a start, if you are dealing globally with customers, they may be operating in different time zones and might expect you to be around when they need to work rather than change their schedule to fit yours.
Then there are those businesses who may well be working a standard day but at the end of it, need to still have their IT systems running overnight in order to provide services to net visitors.
The inescapable conclusion in the modern world is that many businesses simply cannot afford to pull down the shutters at 5 and ‘go home’.
If you are one such business, bad luck doesn’t restrict itself to normal office hours either. IT problems can arise at any hour of the day and if they do, you will want to be sure that you are able to get hold of support as fast as possible.
What you will want, at say 10.00 PM, is to know that you have 24/7 helpdesk support available to you. What you most certainly won’t want is a recorded message telling you that your IT services and support provider has gone home for the night!
Then there is the related issue of weekends.
The standard two day weekend is not universal around the globe and if your customers are working Saturday or Sunday, your IT systems may need to be live likewise to support them.
Once again, if you hit snags in such circumstances you may need that 24/7 helpdesk support.
So, when you are selecting a provider of IT services, keep this in mind. Remember also that helpdesk contact is typically only the first link in a chain that should lead you to qualified help as fast as possible.
Having immediate 24/7 helpdesk supportcontact out of hours is fine but not if the only response is to say nothing can be done for two days because all of the technical consultants have gone home for the weekend.
Look at this one carefully when choosing a provider.
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